Frequently Asked Questions

In this section, you can find answers to some of the most frequently asked questions that we receive. Search for an FAQ by keyword or select a topic from the drop-down menu. Then, click on the Submit button to see your results.


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Popular FAQs

Question: Is there a size chart?
Answer: You can find size charts for our wedding gowns and eveningwear. Listed next to the size drop-down menu for these products, you will see a link to View Size Charts. Click on this link to view size charts in a separate window. Unfortunately, we do not have size charts as an available option for all products at this time. There are occasions where we are not able to meet the needs of all of our customers and we do apologize for any inconvenience this has caused you.

Question: Can I order merchandise online?
Answer: Yes, by clicking the "online store" category on our website, you will have access to hundreds of our items that are available to purchase online. If you can't find what your looking for or need further assistance please call 877-867-7600 Monday through Friday 9:00 am to 6:00 pm eastern time.


Question: Do you have a catalog? Is it free?
Answer: Our selection of catalogs are listed in the "Contact Us" section. The catalogs are complimentary. If you are interested in obtaining a catalog on line or by mail we will be happy to accomodate you.

Question: If I cannot find an item or the right size/color in a particular store, can the item be located from another store and shipped to me?
Answer: Yes, an associate can try to locate the item and we can charge and send the item to you.

Question: I recently moved. How can I change my billing address for my Group USA or Camille La Vie credit card?
Answer: On your return payment envelope is a tear-off flap for change of address. Detach it, complete the information, and return it with your payment. If you do not have the return payment envelope please mail your change of address to the location below or you can also fax your change of address to 201-818-0981.
Shopper's Charge
1000 MacArthur Blvd.
Mahwah, NJ 07430
Attn: Customer Service Change of address


Question: I have an invoice for my Group USA or Camille La Vie credit card, but do not have the envelope in which to send my payment. What is the address at which I can pay my bill?
Answer: You should make your payment payable to Shopper's Charge Department of Accounts and mail it to the following address:

Customer Service
Shopper's Charge
1000 MacArthur Blvd
Mahwah, NJ 07430



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